[ref. r06439817] Logistics Analyst - Toronto
PORTA is an authentic Italian manufacturer of artisanal, ready-to-cook frozen meals. We produce restaurant-quality dishes using only the finest Italian and locally-sourced ingredients, traditional recipes and a very simple cooking process that takes less than 15-minutes.
We want to make every home cook feel like a chef and we do that by making it easier to access, order and cook the best that Italy has to offer right in your home.
PORTA currently offers a range of frozen pizzas and ravioli. We distribute in over 1100+ grocery stores across the US and Canada. Be the chef in your home kitchen and try PORTA today.
The Role
Porta is looking for a Full-Time, Permanent, detail oriented and driven Logistics Analyst to join the team. Reporting to the Supply Chain Demand Planner, you will play a crucial role in ensuring efficient and cost-effective transportation, warehousing, and distribution processes while maintaining high standards for food safety, quality, and regulatory compliance.The analyst collaborates with internal departments, suppliers, and third-party logistics providers to streamline operations and reduce costs.
Requirements
Roles and Responsibilities
Outbound Freight:
o Manage and coordinate all outbound shipments, ensuring products are delivered to customers on time and in full.
o Optimize transportation routes and freight costs by working closely with carriers.
o Track and resolve any freight-related issues, such as delays, damages, or losses.
3rd Party Warehouse Management:
o Oversee relationships with third-party logistics (3PL) providers, ensuring compliance with service level agreements (SLAs).
o Conduct regular performance reviews with 3PL partners to identify areas of improvement and negotiate service contracts.
o Ensure seamless integration between 3PL operations and internal supply chain processes.
Customer Sales Fulfillment:
o Collaborate with sales and operations teams to ensure accurate order processing and fulfillment.
o Manage customer orders from receipt to delivery, ensuring timely and efficient service.
o Work closely with customers to address order issues and ensure high satisfaction levels.
Customer Service:
o Serve as the point of contact for customer inquiries related to logistics, order status, and delivery.
o Address customer complaints and resolve issues promptly to maintain positive relationships.
o Provide regular updates to internal teams on customer feedback and logistics performance.
Freight Cost Analysis:
o Continuously analyze freight costs, identify cost-saving opportunities (e.g., volume discounts, route optimization), and propose strategies to reduce expenses while maintaining service quality.
Performance Metrics and Reporting:
o Develop and track key performance indicators (KPIs) for outbound logistics, customer order fulfillment, and 3PL performance. Provide regular reports to leadership with recommendations for improvement.
Process Improvement:
o Analyze existing logistics processes and workflows to identify inefficiencies. Lead initiatives to improve processes, streamline operations, and reduce lead times.
o Provide reports on key performance metrics such as on-time delivery, cost per shipment, and inventory accuracy.
Regulatory Compliance:
o Ensure that all logistics operations comply with local, state, and federal regulations, including transportation and safety standards. Stay updated on changes in regulations that may impact operations.
Other duties as assigned
Benefits- Competitive Salary
- Benefits