Specialist, Enterprise Platforms - Operations - ref. a62226803

Job Summary:

This position will play a critical role throughout the full software development lifecycle —from concept through delivery to operation and maintenance —within the IT Systems and Delivery team. As part of a growing and dynamic team, you will help evolve Porter’s key operational, while enhancing the functionality and capabilities of our technology solutions.

Duties & Responsibilities:

• Collaborate closely with Operations and IT teams to define, document, and prioritize requirements, ensuring alignment with business objectives and timelines.
• Translate business needs into detailed technical requirements and work with the IT development team to deliver customized technology solutions.
• Partner with external vendors to gain expertise on operational systems, ensure system setup, configuration, and optimal performance.
• Support the successful implementation of multiple projects, managing deadlines, budget and ensuring quality delivery within the IT project lifecycle.
• Serve as a primary liaison for all system-related activity, working closely with IT, operations, and external vendors.
• Participate in all phases of systems deployment and operations, including requirements gathering, solution design, documentation, testing, user training, rollout, normalization, defect resolution and introduction of new features
• Proactively analyze current processes, the broader technology ecosystem and other airlines to identify areas for improvement and implementing tech-driven solutions to enhance operational efficiency.
• Contribute to the overall success of projects by offering process improvement suggestions and technical solutions.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Any other duties as requested by the Managing Director, IT Systems and Delivery

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Experience (3+ years) using, implementing, supporting and enhancing an Operations software suite, in an airline or similar organization, and its different functions
• Bachelor’s degree in computer science or engineering (or similar) preferred
• Experience with passenger rebooking systems and rules configuration preferred
• Experience integrating Operations applications to a variety of other applications including Finance, CRM, Maintenance, etc.
• Ability and experience setting up multiple environments for testing and development purposes
• Ability to work on multiple projects with multiple deadlines
• Ability to communicate clearly with business users and project management
• Ability to innovate and provide functional applications with intuitive interfaces
• Ability to construct user guides and documentation
• Listens to others and is open to input from team members
• Clearly articulate ideas and thoughts verbally
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs
• Experience with office productivity tools, such as Excel, PowerPoint, Word
• Excellent organizational skills & attention to detail
• Ability to work effectively within a team environment and accept direction

Company Description:

Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.