Reliability Engineer, Messaging and M365 Specialist, Global Technology and Knowledge (12 Month Contract)
Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Reliability Engineer, Messaging and M365 Specialist, Digital Workplace, is primarily focused on operational support for customer administrators, monitoring, configuring, and processes related to Exchange Online, M365 tenant management, Intune, SharePoint Online, Teams and other M365 applications .
This role is responsible for delivering high-quality operational services, maintaining and improving the operational state, interfacing with customers and support vendors, analyzing and reviewing existing processes and documentation. What you will do Providing support of the services operated by the Digital Workplace Chapter (Messaging and M365) including regular on-call support at the weekends during the normal working hours for the region using a follow-the-sun handover process between regions.
Identify & implement continual improvements to the services operated by the Digital Workplace Chapter (Messaging and M365). Accountable for ensuring adherence to guidelines and best practices by colleagues in the tier 2 support teams, improving operational stability as a result.Responsible for technical expertise in any projects they are assigned to, with a particular focus on ensuring any product delivered by a project is reliable and supportable by the Chapter. Accountable for assessing our vendors / suppliers continually for their suitability in providing services pertaining to the Chapter’s responsibilities.
Ensure that infrastructure and operational services adhere to agreed security levels. What you bring to the role Minimum 5+ years’ experience with Messaging and M365 technologies in an enterprise environment Bachelor’s degree from an accredited college or university or equivalent work experience Must demonstrate an expert level technical knowledge and experience managing enterprise level Messaging and M365 technologies Must have experience in administrative, incident response, and operational responsibilities Solid understanding of information security access controls across multiple operating systems and on-premises and cloud directories Knowledge in M365 automation technologies is an asset Providing you with the support you need to be at your best Our Values, The KPMG Way Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential.
A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. Adjustments and accommodations throughout the recruitment process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel.We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements.
You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.