[ref. q43639704] Maintenance Quality Assurance Specialist

Job Summary:

Reporting to the Manager, Maintenance Quality Assurance and working with the Maintenance Quality Assurance Team and Person Responsible for Maintenance (PRM), and Alternate PRM, the Quality Assurance Specialist supports the effectiveness and continued improvement of the Maintenance Quality Assurance Program and the daily activities of the Technical Operations team.

Duties & Responsibilities:

• Conduct internal audits encompassing all functions and elements necessary to confirm that the Air Operator and Approved Maintenance Organization is in compliance with regulations and approved manuals.
• Assist in maintaining detailed audit checklists.
• Provide support to Technical Operations Managers regarding the treatment of audit findings identified through the Maintenance Quality Assurance Program.
• Conduct external audits of third parties including but not limited to maintenance arrangements, manufacturers and overhaul/repair facilities.
• Attend Maintenance Quality Assurance team meetings and Quarterly Audit Schedule meetings.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
• Other tasks as assigned (to support daily activities of the Technical Operations team).

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Post-secondary education in a related field and/or acceptable combination of education, training and/or related work experience.
• General knowledge of Transport Canada Canadian Aviation Regulations.
• General knowledge of FAA’s Federal Aviation Regulations (FAR).
• Familiarity with commercial flight operations and/or aircraft maintenance operations.
• Demonstrated knowledge and/or work experience in quality management principles, quality assurance, and/or auditing techniques are considered an asset.
• Effective communication (written and verbal) and organizational skills; keen attention to detail.
• Excellent analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite and internet applications.
• Ability to obtain and maintain necessary airport security clearance.
• Ability to maintain a valid passport and any necessary visa/s to travel internationally for work assignments when required.

Company Description:

Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.