Jr. Customer Service Representative to support billing inquiries for a large insurance client - 2671 - ref. c74196223

Jr. Customer Service Representative to support billing inquiries for a large insurance client - 2671

Location: Hybrid - Markham ( All training will be completed on site and is approximately 2 weeks in duration.)

Contact Center Hours are Monday - Friday 8am - 8pm (*Shift is scheduled for 8 hrs (7.5 hrs paid)

Must Have Skills:

• 2+ years in Customer Service - preferably in a call center environment.
• Proficiency in word processing, excel and various web-based programs/Windows applications.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Nice To Have Skills:

• Insurance/Fi exp
• Bilingual French knowledge

Job Responsibilities:

• Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.

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