[ref. c72928401] Customer Service Representative
Robert Half Langley
We are seeking a highly organized and detail-oriented Dispatch Scheduler/Customer Service Specialist to provide critical operational support in scheduling, dispatching, and administrative tasks. In this role, you will collaborate with technicians, coordinate work orders, and onboard processes to a newly implemented ERP system (Microsoft D365).
As part of our West Coast operations, your contributions will help streamline workflows and address operational gaps.
This is a unique opportunity for a motivated individual looking to gain hands-on experience in scheduling, dispatching, and system navigation while contributing to the efficient delivery of services.
Key Responsibilities:
- Manage daily schedules for technicians and track their availability.
- Coordinate and prioritize work orders to maximize operational efficiency.
- Handle technician equipment preparation and organization for upcoming jobs.
- Enter and track work orders accurately.
- Ensure timely distribution of equipment needed for jobs.
- Provide routine reporting and collaborate with the invoicing team for financial tracking.
- Respond to and triage incoming calls daily, offering excellent customer service.
- Serve as a liaison between customers, technicians, and team members to resolve issues efficiently.
- Learn and navigate the Microsoft D365 system to ensure accurate processing of data.
- Support ongoing system updates and adjustments as the ERP continues to evolve.
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