Maintenance Quality Assurance Specialist

Job Summary:

Reporting to the Manager, Maintenance Quality Assurance, and the Supervisor, Maintenance Quality Assurance, the Quality Assurance Specialist works in a dynamic team environment to support the effectiveness and continued improvement of daily activities within Porter Airlines Technical Operations team and associated external partners.

Duties & Responsibilities:

• Conduct internal audits encompassing all functions and elements necessary to confirm that the Air Operator and Approved Maintenance Organization is in compliance with regulations and approved manuals.
• Assist in maintaining detailed audit checklists.
• Provide support to Technical Operations Managers regarding the treatment of audit findings identified through the Maintenance Quality Assurance Program.
• Conduct external audits of external partners including but not limited to maintenance arrangements, manufacturers and overhaul/repair facilities.
• Attend regular Maintenance Quality Assurance team meetings, and quarterly "All Teams" meetings.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
• Other tasks as assigned (to support daily activities of the Technical Operations team).

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Post-secondary education in a related field and/or acceptable combination of education, training and/or related work experience.
• General knowledge of Transport Canada Canadian Aviation Regulations.
• General knowledge of FAA’s Federal Aviation Regulations (FAR).
• Familiarity with commercial flight operations and/or aircraft maintenance operations.
• Demonstrated knowledge and work experience in quality management principles, quality assurance, and auditing techniques are considered an asset.
• Effective communication (written / verbal) and organizational skills
• Excellent analytical and problem-solving skills.
• Keen attention to detail is essential in this role.
• Proficiency with Microsoft Office Suite and internet applications.
• Ability to obtain and maintain necessary airport security clearance.
• Ability to maintain a valid passport and any necessary Visa document/s to travel internationally for work assignments when required.

Company Description:

Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.