Customer service representative supervisor

apartment4 J Logistics Inc. placeBrampton calendar_month 

Overview

Languages

English

Education
  • College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Identify workers’ training needs
  • Prepare and submit reports
  • Train staff/workers in job duties, safety procedures and company policies
  • Perform same duties as workers supervised
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Supervision
  • 11-15 people

Experience and specialization

Computer and technology knowledge
  • MS Office

Additional information

Work conditions and physical capabilities
  • Attention to detail
  • Overtime required
  • Tight deadlines
  • Work under pressure
Personal suitability
  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Team player
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