Part Time Security Dispatch - Markville Mall
Classet Markham Part-time
Paladin Security is Hiring a Security Dispatch!
Location: Markham, ONSchedule: Saturday & Sunday | 10:00 – 18:00 hrs
Pay Rate: $19.61/hour
Employment Type: Part-Time
Overview
Join Paladin Security and become an essential part of a professional and dynamic security team at CF Markville Mall — one of Markham’s busiest retail centers. As a Security Dispatch Operator, you’ll be the central point of coordination between field security officers, mall management, and emergency responders.This is a critical communications role requiring strong multitasking, situational awareness, and professionalism.
This opportunity is ideal for individuals who thrive in fast-paced environments, possess excellent decision-making skills, and are passionate about maintaining safety and operational efficiency.
Responsibilities- Coordinate the dispatching of on-site security and operations personnel to calls for service
- Operate and monitor CCTV, access control, fire alarm, and life safety systems
- Maintain clear, accurate communication logs and activity reports for all security and maintenance operations
- Respond to and manage incoming calls, alarms, and security-related inquiries
- Direct and support field personnel during emergency situations, ensuring proper escalation and coordination
- Review and manage recorded CCTV footage for incident investigations
- Monitor and control contractor and visitor access; issue ID badges as required
- Support incident response and communication with external emergency services
- Assist tenants, visitors, and mall patrons in a courteous and professional manner
- Control access to the security control center and ensure confidentiality of operations
- Perform additional duties as assigned by site management
- Valid Ontario Security Guard License
- Valid G Driver’s License
- Valid First Aid, CPR, and AED Certification
- Minimum 1 year of security experience required; 3–4 years preferred
- Vulnerable Sector Check
- Fully vaccinated (COVID-19 Double Dose)
- High level of customer service and professionalism
- Strong knowledge of CCTV, fire alarm systems, and access control systems
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and make sound decisions under pressure
- Working knowledge of Windows-based computer systems and Google Docs
- Ability to walk, stand, and respond quickly in emergency situations
- Completion of Grade 12 diploma or equivalent; post-secondary education preferred
- Health Care
- Dental
- Overtime Pay
- On-the-Job Training
- Growth Opportunities
- Pay Reviews
- Opportunities for Advancement and Professional Development
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