Customer service supervisor - retail

apartmentThe UPS Store placeBrampton calendar_month 

Overview

Languages

English

Education
  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks
  • Assign sales workers to duties
  • Hire and train or arrange for training of staff
  • Order merchandise
  • Authorize return of merchandise
  • Establish work schedules
  • Sell merchandise
  • Prepare reports on sales volumes, merchandising and personnel matters
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Organize and maintain inventory
  • Supervise and co-ordinate activities of workers
Supervision
  • 3-4 people

Additional information

Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Handling heavy loads
  • Combination of sitting, standing, walking
  • Standing for extended periods
Personal suitability
  • Client focus
  • Excellent oral communication
  • Organized
  • Reliability
  • Team player
  • Dependability
  • Excellent written communication
  • Ability to multitask
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