Loss Prevention Specialist Full Time

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

The APS must demonstrate integrity at all times, respond to and support key AP and operational concerns of all associates and remain focused on store specific business objectives

• Communicate with APSS (Asset Protection Specialist Supervisor) and MAPM
• (Market Asset Protection Manager) on internal and external investigations and
• physical security within the store
• Maintain an open channel of communication with store management and all
• associates. Partner with store management to drive AP issues
• Drive a ‘Shrink Elimination’ culture within the store environment
• Participate in the In Focus program

• Detain and interview persons apprehended for shoplifting in accordance with local laws and company procedures
• Drive execution of store safety programs and validate compliance with company standards and policies. Validate environmental compliance to company standards.
• Check physical security of The Home Depot facilities to prevent and deter theft/fraudulent activity
• Write reports documenting apprehensions and recoveries, preserve evidence and interact with law enforcement
• Represent the Home Depot in a professional manner throughout all court-related procedures

• Meet all Home Depot and AP training and certification requirements
• Create associate awareness for shrink issues related to internal and external theft, operational deficiencies and physical security
• Effectively support the AP Team Plan
• Effectively utilize CCTV and exception reports and audit the Electronic Article Surveillance (EAS) systems
• Test building alarm system
• Conduct surveillance when required
• Set challenging objectives and communicate clear expectations
• Demonstrate a clear bias for action and a sense of urgency on priorities
• Take ownership of success/failures of initiatives and processes.
• Understand and use financial indicators/metrics to measure the performance

• Use sound judgement and makes good decisions in a timely manner.
• Treat internal customers (Home Depot Associates) with the highest level of responsiveness
• Demonstrate behaviors and work styles that are consistent with The Home Depot values
• Stand up for what is right in the face of opposition at any level
• Form and maintain effective partnerships across organizational boundaries to share information
• Safety expectations for this role are outlined under The Home Depot Canada
• Environmental Health & Safety Management system element under "Worker".

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results

Skills:

• Communication and negotiate effectively with all levels inside and outside the organization
• Ability to analyze situations and resolve issues with innovation and creativity.
• Proven ability to lead and drive complex projects to completion
• Exceptional Word, Excel, PowerPoint and Microsoft Office knowledge a must
• Excellent verbal and written communication skills with the ability to work effectively with people at all levels
• Strong work ethic, sense of responsibility and confidentiality, with the ability to work independently
• Ability to accomplish multiple assigned tasks with minimal supervision

Direct Manager/Direct Reports:

• Reports to Asset protection Supervisor or District Asset Protection Manager

Travel Requirements:

• Some Travel Required

Physical Requirements:

• May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
• Extended periods of standing and walking through out the store locations
• May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
• Moving around the store and being able to communicate with and assist associates & customers.
• Operating a computer and other technology.

Hybrid Work:

• Multisite or location dependent

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• High School Diploma or GED

Minimum Years of Work Experience:

• 1+ year(s) experience as a retail-related Loss Prevention Investigator (or equivalent) preferred

Minimum Leadership Experience:

• NA

Certifications:

• Where applicable, Asset Protection associates are required to maintain a valid and up to date security guard license and/or private investigator license.

Other Requirements/Assets:

• Must have access to a vehicle
• May be required to travel to various stores in the (market area)
• Bilingualism (French/English) an asset