information technology (IT) support technician
Acquaintance Media London
Overview
Languages
English
Education- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Computer hardware or software retailer/wholesaler
Responsibilities
Tasks- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- 1 to 2 people
Credentials
Certificates, licences, memberships, and courses- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified solutions associate (MCSA)
- Network+ Certification
Experience and specialization
Computer and technology knowledge- Device drivers
- Networking software
- Networking hardware
- Networking security
- Desktop applications
- Security software
- Wireless networks
- Project management
Additional information
Security and safety- Bondable
- Basic security clearance
- Own transportation
- Valid driver's licence
- Fast-paced environment
- Work under pressure
- Handling heavy loads
- Physically demanding
- Combination of sitting, standing, walking
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Judgement
- Organized
- Ability to multitask
- Time management
- Honesty
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Overview
Languages
English
Education
• Master's degree
• Information technology project management
• Computer/information technology administration and management, other
Experience
5 years or more
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