Technical support representative
Group Elite Communications Inc. Laval
Overview
Languages
Bilingual
Education- Bachelor's degree
- Information technology
- Computer science
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Telecommunications industry
- Troubleshooting/diagnostic
Responsibilities
Tasks- Report on the performance of computer systems and networks
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Communicate technical problems, processes and solutions
- Document investigations and conclusions/recommendations
Experience and specialization
Computer and technology knowledge- Linux
- Networking software
- Networking hardware
- Servers
- MS Active Directory
- .NET
- MS Windows
- Oracle
- SQL
- SharePoint
- Voice over IP
- Virtualization
- Amazon Web Services (AWS)
Additional information
Security and safety- Criminal record check
- Public transportation is available
- Work under pressure
- Attention to detail
- Sitting
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Adaptability
Benefits
Health benefits- Dental plan
- Health care plan
- Paramedical services coverage
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
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Overview
Languages
English or French
Education
• No degree, certificate or diploma
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting