[ref. z97406316] Toronto - Sr. Product Manager, US Spanish CX
Amazon Toronto
At Amazon, we're working to create the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders to help us deliver great product experiences for our customers. We are looking for a dynamic, customer-obsessed and innovative Sr.
You will work in a fast-paced retail environment and be required to lead not only at the strategic level, but also tactically by diving deeply into business and technical domains to unlock opportunities and course-correct as required. You will need to be comfortable interfacing and influencing across a variety of functional and technical teams, and with individuals at senior levels.
Product Manager to own and drive strategic projects to make Amazon.com the best place for Spanish language customers to shop online.
Improving the shopping experience for Spanish language of preference customers is critical to our business. We need to understand the end-to-end shopping journey to identify engineering and localization gaps in areas such as search relevance, detail page content, post-purchase support, etc.and propose solutions to address these customer pain points. We also need to envision new experiences that leverage advances in emerging technologies such as Large Language Models to enable a personalized shopping experience for our customers.
The Sr. Product Manager is a proven, well-rounded problem solver who will own and drive this charter. The ideal candidate is highly analytical, adaptable and enjoys the intellectual challenge associated with learning, launching, and evolving the products which drive our business.You will work in a fast-paced retail environment and be required to lead not only at the strategic level, but also tactically by diving deeply into business and technical domains to unlock opportunities and course-correct as required. You will need to be comfortable interfacing and influencing across a variety of functional and technical teams, and with individuals at senior levels.
As part of your work with global business and technology teams, you must have the leadership presence and communication skills to drive change.
Primary responsibilities will include:- Effectively work back from the customer to define the ambiguous into meaningful problem statements and solutions
- Build roadmaps that prioritize development based on business impact
- Calculate quantitative value for prioritization and development justification
- Manage the end-to-end development process from problem identification, requirements gathering, solution design, coding, and implementation
- Communicate complex requirements, project status, and tradeoffs, across tech and business stakeholders spanning all organization levels- 5+ years of product or program management, product marketing, business development or technology experience
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products
- Bachelor's degree- Bilingual in Spanish and English
- MBA/Master’s Degree preferred
- 7+ years of experience working in retail, or technology industry with background in product management
- Strong data analysis skills with experience in SQL and/or Excel
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Royal Bank of CanadaToronto
Job Summary
Plans and directs all aspects of an organization's product development policies, objectives, and initiatives. Identifies projects for product development initiatives and develops action plans. Manages activities through senior managers...
Toronto
racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
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