Customer service agent

apartmentSoucy Techno Inc. placeSherbrooke calendar_month2026-03-31

Overview

Languages

Bilingual

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Private sector

Responsibilities

Tasks

Address customers' complaints or concerns
Arrange for refunds and credits
Sell merchandise
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

Internet
MS Excel
MS Outlook
MS Windows
MS Word
SAP (FI/CO / HR / MM / OT SD)
CSS

Additional information

Transportation/travel information

Own transportation
Own vehicle
Valid driver's licence
Willing to travel

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Tight deadlines

Personal suitability

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Benefits

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Group insurance benefits
Life insurance
Registered Retirement Savings Plan (RRSP)

Long term benefits

Long-term care insurance

Other benefits

Free parking available
Learning/training paid by employer
Paid time off (volunteering or personal days)
Parking available
Travel insurance
Variable or compressed work week
Wellness program

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