Customer service agent

apartmentTR Trades Reproduction Ltd placeVancouver calendar_month2025-04-14

Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Business
Publishing or printing company
Printing industry
Manufacture
Printing shop

Responsibilities

Tasks

Order office supplies and maintain inventory
Consult with clients after sale to provide ongoing support
Type and proofread correspondence, forms and other documents
Schedule and confirm appointments
Greet people and direct them to contacts or service areas
Determine and establish office procedures and routines
Arrange and co-ordinate seminars, conferences, etc.
Work with minimal supervision
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Perform data entry
Provide customer service
Set up and maintain manual and computerized information filing systems
Open and distribute mail and other materials
Coordinate the flow of information within the team

Experience and specialization

Computer and technology knowledge

Database software
Enterprise resource planning (ERP) software
MS Excel
MS Outlook
MS Windows
MS Word
Adobe Photoshop
MS Access
MS PowerPoint
MS Office
Quick Books
Social Media
Google Drive
LinkedIn
Adobe Acrobat Reader
Electronic mail
Information technology
Accounting software
SharePoint
Google Docs

Technical terminology

Financial

Area of work experience

Purchasing, procurement and contracts
Invoices
Correspondence

Area of specialization

Project management

Additional information

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Repetitive tasks
Ability to work independently

Personal suitability

Client focus
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Ability to multitask
Dependability
Quick learner
Accurate
Adaptability
Time management
Accountability
Due diligence

Benefits

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Group insurance benefits
Life insurance
Pension plan
Registered Retirement Savings Plan (RRSP)

Other benefits

Learning/training paid by employer
On-site amenities
On-site recreation and activities
Other benefits
Team building opportunities
Parking available

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