Customer Service Representative - Toronto
Job Description:
Customer Service Representative, Service Peel
Corporate Services
Status: (3) Contract Full-Time position up to 12 months and (2) contract part time positions up to 12 monthsWork Mode: Onsite
Location and working hours:
- 10 Peel Centre Drive, Brampton
- Monday – Friday 8:00AM – 5:00PM
- 7120 Hurontario Street, Mississauga
- Monday – Friday 8:00AM – 5:00PM
- 9 Wellington Street East, Brampton
- Monday – Friday 8:00AM – 5:00PM
- Thursday 4:00PM – 9:00PM
- Saturday 9:30AM – 5:00PM
- Sunday 12:30PM – 5:00PM
Hours of Work: 35 hours per week (full time) and 25 hours per week (part time), you could be scheduled at any location for any shift. Availability to work various shifts which include days, evenings, weekends and holidays.
We are seeking energetic, customer-focused candidates looking to make a meaningful impact by joining our team.
We are dedicated to serving the residents of Peel with the highest level of customer service. Our Service Delivery team is the frontline contact for a range of Peel Region programs, services, and corporate-wide initiatives. Service Peel provides customer-facing counter service at 10 Peel Centre Drive, 7120 Hurontario Street and 9 Wellington Street East.PAMA is a cultural hub sharing the stories of Peel.
What you will do in this role:
You will serve as the main point of contact for visitors to Peel Region. You will be responsible for a variety of reception and client-focused activities and delivering exceptional customer service to our visitors.- Respond to telephone and direct public inquiries with respect to Regional programs and services
- Provide clients with information and documentation pertaining to Regional programs and services
- Responsible for selling Corporate Gifts, PAMA Store items and Regional products
- Process payments for various Regional services, such as Water and Waste water charges, TransHelp services, garbage tags, housing arrears and PAMA admissions, memberships and registrations
- Acknowledge receipt, reconcile and deposit all payments: maintain accurate records and contact point for small courier packages
What the role requires:
- Highschool diploma or an equivalent combination of education and/or experience may be considered
- A minimum of 2 years office experience with a strong customer service focus
- Previous Service Ontario and / or municipal government experience (preferred)
- Experience handling cash and balancing using Atrex
- Advanced computer skills in MS Office Suite, MS Teams and reporting
- Valid "G" Driver's Licence with daily reliable access to a vehicle to travel as necessary to various sites as needed
- Clear Criminal Record Check prior to Start Date
Skills/Abilities:
- Exceptional customer service and communication skills
- Strong time management and organizational skills
- Ability to work as part of a team as well as independently with minimum supervision
- Ability to work in a fast paced and changing service delivery environment.
- Strong problem-solving skills and attentions to detail
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Interview: Our recruitment process will include In-person interviews.
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us:
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking.At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information:
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available.Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users.As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.