Mortgage specialist assistant
Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. What will you do? Consistently provide superior responsive service to client fax / e-mail / telephone requests Consistently provide superior responsive execution and delivery of client transactions/requests Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites Manages Mortgage Specialists e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read Ensures Mortgage Specialists diary is effectively time managed to create capacity for all required activities Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records Ensures Mortgage Specialists needs are proactively identified and provides required information/documents for him/her to complete duties.
Gathers and prepares material required for presentations, marketing initiatives, etc. Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting What do you need to succeed?Must-have Previous credit experience a MUST Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests Exceptional customer service skills Excellent communication skills, oral/written skills, good business writing Strong organizational skills with the ability to multi-task and prioritize Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook Experience with emerging communications and technology (i.e., web based meetings,social media, digital banking, and mobile applications Nice-to-have Resourcefulness and able to work independently Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment Strong problem solving skills with a sense of urgency Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset Strong knowledge of the mortgage process and Home Financing products is an asset Whats in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Client Centricity, Communication, Critical Thinking, Curiosity Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: MISSISSAUGA Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-02-10 Application Deadline: 2025-02-11 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC.
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