Acting Supervisor, Crew Scheduling - Toronto

Job Summary:

The Supervisor also plays a key role in managing irregular operations (IROPs), coordinating with multiple departments, and maintaining a seamless workflow.

Duties & Responsibilities:

• Supervise the Crew Scheduling department to ensure compliance with company policies (FOAG) and regulatory requirements (CARs).
• Oversee “month of” crew scheduling adjustments, including book-off tracking, coordination with Aircraft Scheduling and Flight Operations teams, and pilot line training plans.
• Represent the Crew Scheduling department in operational meetings and coordinate with other departments as required.
• Support operations during irregular operations (IROPs), making real-time scheduling adjustments and communicating impacts to the Duty Officer and other stakeholders.
• Lead recruitment efforts, including interviewing, selecting, and onboarding new Crew Schedulers.
• Provide leadership, coaching, and mentorship to Crew Schedulers, including performance evaluations, feedback, disciplinary actions, and training for new hires.
• Maintain and update monthly crew scheduling staff schedules, including shift coverage, vacation planning, and sick accruals to ensure adequate staffing.
• Investigate and resolve crew inquiries, complaints, and payroll disputes while ensuring accurate Flight crew payroll submission.
• Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents and promoting the company’s Safety Policy.
• Perform additional duties and responsibilities as assigned by management.

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications:

• Minimum 2 years of experience as a Crew Scheduler or Planner.
• Proficient in Navblue N-OC Crew Management Software.
• Strong knowledge of CARs crewing regulations and Porter’s FOAG.
• Ability to work under pressure, manage multiple tasks simultaneously, and adapt to changing priorities.
• Strong problem-solving skills, with the ability to identify issues, assess potential solutions, and maintain smooth day-to-day operations.
• Understanding of systems thinking, recognizing how decisions impact other areas of the organization and effectively managing those impacts.
• Advanced computer skills with the ability to quickly learn and navigate new software.
• Flexible schedule with availability for shift work, overtime, and irregular hours as needed.
• Excellent communication skills, both verbal and written, with the ability to maintain professionalism and assertiveness.
• Reliable, dependable, and able to take initiative in a fast-paced environment.
• Strong interpersonal skills with the ability to foster positive working relationships.
• Proven experience supervising and leading a team effectively.

Company Description:

Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.