Customer Service Representative - ref. k03062623

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of our Brampton, ON office.

Responsibilities:

• Build expert and dynamic knowledge of company products and services.
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.
• Provide track and trace updates for the shipments.
• Continually update customers as to the status of each order as required and solve customer-specific freight issues.
• Entering, updating and processing customer orders on various interfaces.
• Ensure & confirm pickup and delivery appointments for drivers.
• Coordinating with other departments to clear customs paperwork.
• Follow established procedures for processing bills.
• Perform duties as assigned by the Customer Service Manager.

• College diploma or university degree.
• Previous logistics and customer service experience is an asset.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Strong time-management with an ability to prioritize and multi-task.
• Proficient in Microsoft office, with aptitude to learn new software and systems.

• Competitive Salary
• Healthcare Benefit Package
• Career Growth