customer service agent
MNSi- Managed Network Systems Inc. Windsor
Overview
Languages
English
Education- College/CEGEP
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Telecommunications company
Responsibilities
Tasks- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Receive payments
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Electronic mail
- Call centre
- Community service organization
- Communications
Additional information
Security and safety- Credit check
- Own transportation
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Hand-eye co-ordination
- Handling heavy loads
- Repetitive tasks
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits- Dental plan
- Health care plan
- Vision care benefits
- Pension plan
- Parking available
Parminder Kaur SidhuWindsor
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
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