[ref. l43577522] Help Desk Analyst I - Robert Half
Robert Half Toronto
We are offering a 8 month fixed contract opportunity for a Help Desk Analyst in Toronto, Ontario. As a Help Desk Analyst , your primary role will be to address and resolve incoming tickets from users regarding hardware, software, and network issues.
You will be the first point of contact on the IT Help Desk and also be responsible for managing workstations, applications, and ensuring IT helpdesk tickets are addressed promptly.
Responsibilities:
- Act as the primary contact for IT Help Desk, providing support to the organization on a day-to-day basis.
- Manage communication with desktop/laptop users who experience technical difficulties, documenting and troubleshooting their issues.
- Implement and maintain effective end-user training across all locations.
- Administer various IT systems including Exchange, Active Directory, Anti-virus, Remote Desktop, Print, Office 365.
- Oversee and control outsourced, hosted and/or managed solution providers to ensure adherence to agreed performance standards and policies.
- Keep track of IT asset inventory for laptops/desktops.
- Set up and deploy IT equipment for new employees.
- Stay updated on new and emerging trends and technologies.
- Provide suggestions for service improvement based on discoveries made to reduce recurring faults.
- Handle the delivery of assigned projects from time to time.
CHURCH'S TEXAS CHICKENToronto
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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