Benefits Administrator, Estates Coordinator

The incumbent acts as a liaison between claimants, beneficiaries, and internal departments to ensure accurate processing and settlement.

Key Responsibilities:

Estates Administration:

• Serves as the primary contact for notifications, verifying eligibility and financial benefits.
• Gathers and reviews required documentation, collaborates with legal counsel and internal departments to resolve complex estate issues, and ensures compliance with policies and procedures.
• Prepares detailed worksheets for payment processing and maintains accurate records of all settled, pending, or open Estate claims.
• Communicates with Estate executors, beneficiaries, and other representatives to clarify claim requirements and answer inquiries.

Staff Benefits Administration:

• Assists in managing benefit plans by processing employee eligibility, verifying premium rates, and updating employee records.
• Coordinates medical underwriting and handles communication of underwriting decisions.
• Provides support to the help desk for complex eligibility and billing queries, ensuring accurate resolution of issues.

Disability Claims Support:

• Acts as backup for disability claims processing, including payment issuance and medical record management.
• Assists the Benefits Assistant with routine inquiries and supports complex cases, escalating issues as needed.
• Facilitates transitions to Long-Term Disability (LTD) and manages annual eligibility checks for life waiver benefits.