[ref. z88694924] London - Specialist, Quality Assurance Health Protection

Job Description:

Specialist, Quality Assurance Health Protection

Health Services, Public Health

Hours of work: 35 hours per week, including occasional evenings and weekends

Who we are: Reporting to the Supervisor, Health Protection, this position will provide expertise in implementing and maintaining a quality assurance program that includes performance measurement, and management, education, and continuous quality improvement to the Health Protection Division’s programs and services.

What you will do in this role:

• Provide specialized guidance and advice on the Health Protection quality assurance program
• Implement the quality assurance program at the operational level, by:
• Providing expert advice and coordinating the design, development and implementation of new processes and services
• Leading and/or facilitating process improvement initiatives
• Ensuring performance indicators are available to inform program decisions by contributing to the development, analysis, and reporting of performance indicators within the division
• Conducting internal review of records/reports to determine timeliness, completeness and adherence to standards for reporting, confidentiality and security of records
• Conducting audits as required to determine adherence to standardized policies and procedures
• Preparing reports and providing recommendations to support decision making and improve performance of Health Protection operations
• Providing data and preparing reports for reporting to the Ministry of Health
• Build partnerships and capacity across the Health Protection Division to promote continuous quality improvement and ensure quality assurance processes are followed by:
• Providing education and training to teams about the quality assurance program and the mechanisms to support the division
• Assisting the Divisional leadership team with identifying opportunities to improve the programs and services they deliver
• Providing guidance to public health inspectors in the performance of day-to-day activities to ensure adherence to Divisional processes and procedures
• Contribute to quality-related activities, processes and initiatives, building collaborative relationships with internal and external partners to ensure best practices are in place
• Provide consultation, interpretation and guidance and expert advice to Divisional leadership team and Public Health Inspectors on policies, procedures and other quality assurance related issues
• Maintain knowledge of Ministry of Health indicators and ensure legislative requirements are fulfilled
• Participate in and contribute expertise to Divisional and Corporate initiatives, such as the Strategic Plan, Annual Service Plan and initiatives where the expertise associated with Quality Assurance Accreditation and/or experience applies
• Fulfill additional work-related duties as assigned

What the role requires:

• University degree with a major/specialization in health administration, science/applied science or engineering
• Minimum 5 years experience in the quality and process management, program management, project management environment OR 5 years of experience as a Public Health Inspector
• Combination of education and experience may be considered

Skills/Abilities:

• Experience using quality improvement tools (Process Mapping/Flow Diagrams, Cause/Effect Diagrams, Failure Mode Effects Analysis, Creativity Methods, Affinity Diagrams, Diagram Trees, etc.)
• Strong analytical skills and proven experience in data analysis and synthesis working with data to support quality improvement and policy/procedure development
• Working knowledge of the Project Management Body of Knowledge and project management processes
• Knowledge of the Health Protection and Promotion Act and related statutes, guidelines, protocols and local by-laws
• Proficiency in MS office applications (Visio, Word, Excel, PowerPoint, Access SharePoint, Teams and Project)
• Strong collaborative and consultative working style
• Client service orientation to work effectively with employees at all levels of the corporation
• Excellent oral and written communication skills
• Experience with Adult Education concepts and strong facilitation skills. Ability to express complex concepts clearly, succinctly, and effectively
• Proficient in negotiation, developing solid internal and external relationships (Health Protection staff) and conflict resolution
• Sound judgement and ability to handle matters involving public trust
• Must be able to travel to different locations within the Peel Region, which may include multiple locations in the same day
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:

• Certification by the Canadian Institute of Public Health Inspectors
• Six Sigma Certification (Black Belt or Green Belt) by American Society for Quality (ASQ) or National Association of Healthcare Quality (Certified Professional in Healthcare Quality) or similar association

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis, starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement and learning and development resources

Occasional evenings and weekends will be required. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us:

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information:

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Please contact zzg-hrtalentacquisition@peelregion.ca

As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.