Saanich - Guest service representative

Overview

Languages

English

• No degree, certificate or diploma

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

• Hotel, motel, resort
• Rural area

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Experience and specialization

• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information

• Vulnerable sector check
• Criminal record check

• Own transportation
• Own vehicle

• Attention to detail
• Fast-paced environment

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

• Group insurance benefits
• Life insurance
• Pension plan

• Long-term care insurance
• Maternity and parental benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Other benefits
• Team building opportunities
• Travel insurance
• Variable or compressed work week