Call centre agent - customer service
Teamrecruiter.com Montréal
Overview
Languages
Bilingual
Education- Secondary (high) school graduation certificate
Experience
1 to less than 7 months
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Provide customer service
Experience and specialization
Computer and technology knowledge- MS Office
- Call centre
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