Supervisor, Operations

Job Summary

Job Description

What is the opportunity?

Work is completed under minimal supervision. Incumbent will address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

• Hire, onboard, and train new team members.
• Supervise and direct daily work flows to ensure department service levels are met.
• Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
• Serve as a subject matter expert for department processes supported by team.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate.
• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
• Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset.
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.
• Conduct operations process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
• Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
• Accurately review, verify, and/or record data into technology supporting department processes.
• Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
• Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes.
• Develop and provide ongoing training support for team members related to the department’s processes and systems. Provide feedback to department leadership team when appropriate.
• Develop and maintain department procedures.
• Ensure team members are aware of any new system functionality changes and document modifications.

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
• 3+ years prior securities, banking, technology and/or job specific related industry experience
• Canadian Securities license
• 2+ years demonstrated and sound managerial experience leading and managing a team

• 4-year degree from an accredited university in business, finance or related field
• 3+ years credit operations, project management, vendor management, analysis, and/or risk control experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

1. 5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-11-05

Application Deadline:

2024-11-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.