IT Operations Manager, Infrastructure
Company Description
Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.
Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives.Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.
#Corporate
Job Description
The primary function of the Operation Manager - Infrastructure is to support and oversee day to day IT operational delivery. This includes hardware and software lifecycle management, server builds and patching, support and access management.
What You Will Be Doing:
- Reviews and implements best practices and innovations across windows server landscape.
- Coordinates support with vendors for maintenance, upgrades and ongoing support .
- Assist in the development and design of processes and procedures for Disaster Recovery in conjunction with IT Operations
- Management of VDI / Virtual desktop environments and Infrastructure.
- Storage configuration, monitoring and management.
- Design, implement, manage and maintain a stable, responsive, highly available cloud infrastructure.
- Act as a liaison of technical support to all departments to resolve complex issues and problems
- Manage overall team performance, metrics and SLAs.
- CMDB management.
- Owns RCAs for all infrastructure Incidents
- Acts as a point of escalation for all infrastructure service-related tickets.
- Manages an accurate, up to date and SOP documentation libraries.
- Support On Call team for high priority incidents, including on evenings and weekends.
Qualifications
What You Should Have:
- Education: Bachelor's Degree in Computer Science, Information Technology, or related field
- Certificates: AWS Certified Sys Op Admin, ITIL, MCSE, etc.
- 8+ years’ experience in IT Operations and Infrastructure.
- 6+ years of expertise in Infrastructure technology, Virtualization, Cloud, IT Support and management.
- Practical knowledge and experience with a broad range of infrastructure technologies and Internet facing environments. Examples including AWS, Windows Servers, VMware, Windows Servers.
- Demonstrated ability to design infrastructure achieving high levels of availability.
- Expertise in storage technologies, configuration and management.
- Experience in Enterprise-level software package integration and deployment.
- Expert understanding of infrastructure project lifecycles.
- Ability to translate business requirements into technical architectures & operation methodologies.
- Proven experience with defining and evaluating solutions, vendors, and technologies related to IT infrastructure.
- Exceptional leadership and communication skills to navigate the organization and motivate the teams.
- Ability to collaborate effectively in a fast-paced, team environment.
- SCCM and Patch management lifecycles.
- Enterprise change management process.
- Experience in BaaS and DR/BCP
- Problem and Incident root cause analysis
- Hands on experience with IaaS, PaaS, EC2
Additional Information
All your information will be kept confidential according to EEO guidelines.- Notice to Ontario Applicants - Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.
Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.