Call Center Specialist

PLEASE NOTE: This role involves upto 2-3 weeks of extensive training and 100% attendance is mandatory in order to proceed with opportunity. MUST HAVE PREVIOUS CALL CENTRE EXPERIENCE****

This position might be for you!

This Customer Service Representative opportunity is located in Markham, Ontario and this role IS NOT a remote position. (Warden Ave & Highway 7)

Start date: August 21

Must be able to commute to office within Markham (nearest intersection; Warden Ave & Highway 7)

Primary responsibilities for this role may include:

• Manage inbound customer service calls with a detail oriented manner
• Use strong prioritization skills and a sense of urgency
• Create a fantastic first impression for inbound callers
• Deliver outstanding, friendly customer service in a timely fashion
• Data entry and database management
• Canceling and re-billing corrections.
• Recording and tracking detailed customer interactions and transactions
• Completing move in and move out field activities in the
• Customer Care Billing system.
• Responding to telephone service requests in a fast paced environment on a queue; incoming calls
• Electronic customer inquiries; Processing forms, applications and customer service requests emails
• Setting up & maintaining customer accounts including various billing /payment programs
• Researching, analyzing and providing resolution to customer billing complaints
• Scheduling customer payment arrangements