Team Lead, AMOS Competency Centre

Job Summary:

Reporting to, Manager, Training and Systems Support, this position leads a Team of AMOS Administrators to support the Technical Operations aircraft maintenance management system (AMOS) with user administration related tasks including workflows, schedulers, technical assistance and organizational configurations and settings.

Duties & Responsibilities:

• Oversee the daily review and delegation of AMOS administrative tasks in all AMOS Environments including but not limited to:
• AMOS Control Center notifications
• Online Support Tool status and progress
• Errors and Warnings from AMOS Scheduler Tasks
• Data Verification, investigation and correction
• Ensures technical assistance is provided to all Technical Operations users
• Manage user acceptance testing and validation of AMOS software updates, patches, interfaces and processes
• Implement configurations and settings upon request from departments to improve the organizational use of AMOS
• Leads the development training modules for end users of AMOS
• Support department reporting requirements through workflows and scheduler tasks
• Lead the implementation of new and updated AMOS programs
• Liaise with Swiss-AS to ensure AMOS program improvements are communicated, prioritized and implemented
• Lead AMOS organizational meetings
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Educational requirements: Aircraft Maintenance; Aviation Management; or Software Management
• Must have experience working in aviation maintenance departments (includes: planning, engineering, aircraft maintenance, reliability)
• Must have experience with aviation maintenance management software system AMOS
• Experience leading a Team to meet Department goals
• High level of computing and software skills/knowledge
• Ability to manage your own and others time effectively in a fast-paced and flexible work environment
• Good written and verbal communication skills

Company Description:

Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.