Manager of Operational Excellence -Bilingual (French and English) - Toronto

Position Description :

This role will focus on developing and executing project plans for identified strategies and the development and facilitation of training based on network needs.

KEY RESPONSIBILITIES:

• Support effective public relations and communications regarding the priorities and outcomes of the Centre of Excellence.
• Engage in discussions with community, industry and strategic partners to discuss successes, challenges, areas of improvement, etc.
• Administer membership records and communications.
• Collect and receive detailed information from partners to consolidate into reporting format.
• Coordinate and lead Change Management and Training initiatives across Ontario.
• Develop and maintain presentation materials, meeting resources, toolkits, etc.
• Maintain thorough records of activities and progress throughout engagement with team members and service providers.
• Collect and analyze key data and insights derived from technology platforms, surveys and consultations.
• Support various administrative functions across different areas within the employment services department, including staff coordination, training scheduling, etc.
• Initiate and implement change management initiatives based on Service Provider feedback and needs across 3 catchment areas.
• Other related duties relevant to this position as may be required.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Qualifications :

EDUCATION and CERTIFICATIONS:

• College Diploma in Business Administration, Human Resources, or a related field (or equivalent experience).
• Training & Change Management certifications an asset.

• 4 years of community engagement, training, change management or related experience.

SKILLS and COMPETENCIES (Interpersonal Communication, Financial, Managerial, Problem solving):

• Bilingual (English and French).
• Proven experience in community engagement and training, preferably within the employment services sector.
• Excellent facilitation skills in large and small groups virtually or in-person.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse collaborators, including dealing with community partners, clients, subcontractors and all levels of Serco staff.
• Proficiency in MS Office Suite.
• Experience with training platforms and project management platforms an asset.
• Ability to effectively manage multiple simultaneous and rapidly changing priorities, and work to agreed-upon schedules.
• Proven problem-solving and computer skills.

Company Overview :

Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.