Service Delivery Manager
Position Description:
This role is hybrid and requires you to be in our downtown Toronto office (250 Yonge Street) 2-3 times per week - subject to change at any time.
Required qualifications to be successful in this role:
Please choose at minimum 3 key competencies required to do the job:- Experience in End User Services and Contact Center Management. Experience in Amazon Connect, Service Now is required.
- Exceptional client management and people management skills.
- Always looking for opportunities to grow business by expanding the support scope, add new scope of work or by proposing new transformation initiatives.
#LI-GS
Skills:
- Client Management
- ServiceNow
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow.If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team-one of the largest IT and business consulting services firms in the world.