Suites Manager | Rogers Stadium

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The Suites Manager coordinates suite level activities at the venue into a team effort that contributes to the successful execution of all events. The Suites Manager enforces all Oak View Group personnel and operating policies and procedures. The Suites Manager plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.

This role will pay a yearly salary of $70,000 to $80,000 CAD.

This position will remain open until April 1, 2025.

This position is a Seasonal Position from April 1,2025 -October 1, 2025

Responsibilities:

• Management of suite level services to ensure a high level of suite holder satisfaction in all pertinent areas
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Oak View Group management immediately.
• Provides on-going training, development, mentoring and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
• Generates event employee schedules and verifies employee time for both Premium Services and Concessions, as required.
• Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
• Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
• Enforces all Oak View Group and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
• Ensures all policies and procedures regarding accounting and cash handling practices are followed.
• Conducts a walk-through of suites and pantry areas after completion of the event to ensure all areas are clean.
• Generates event employee schedules and verifies employee time for the Suites Department.
• Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the General Manager or Assistant General Manager.
• Assists in vault opening, closing and balancing, as necessary.

Qualifications:

Qualifications:

• Valid Food Handler’s certificate if required by state and/or county of venue.
• Valid Alcohol Service Permit if required by state and/or county of venue.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
• Working knowledge of Point of Sale and timekeeping systems.
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Good verbal and written communication skills.
• Ability to pay close attention to detail and coordinate various activities simultaneously.
• Ability to communicate with employees, co-workers, NFP volunteers, and business contacts in a courteous and professional manner.
• Able to be self-directed in a team-oriented environment.
• Ability to maintain confidentiality.
• Working knowledge of employee scheduling in a hospitality environment.
• Education and Experience:
• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Nationally recognized, advanced food service sanitation training course certification.
• High school graduate or equivalent, plus 3-5 years food service management experience. Catering management experience a plus.

Strengthened by our Differences. United to Make a Difference:

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.