Montréal - Airline reservation agent

apartmentCardinal Aéro Inc. placeMontréal calendar_month 

Overview

Languages

Bilingual

Education
  • Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks
  • Assign seats to passengers using computer reservation systems
  • Pre-flight documentation
  • Relay messages to operations control and downline stations
  • Calculate transportation, insurance and other costs of cargo items
  • Maintain work records and logs
  • Process bills of lading, cargo manifests or other documents
  • Trace missing baggage and/or cargo shipments
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Help customers plan travel time and routes
  • Make, cancel and change flight reservations
  • Prepare and issue tickets and receipts
  • Process money, cheques and credit/debit card payments
  • Provide customer service
  • Reserve seats for general public, travel agencies and tour companies
  • MS Office

Credentials

Certificates, licences, memberships, and courses
  • Call Centre Training
  • Reservations Training Course

Experience and specialization

Computer and technology knowledge
  • Central reservation system (CRS)
Type of experience
  • Airline reservation
  • Call centre

Additional information

Transportation/travel information
  • Own transportation
  • Own vehicle
  • Public transportation is available
Personal suitability
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Reliability
  • Team player

Benefits

Other benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site recreation and activities
  • Parking available
  • Variable or compressed work week
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