Clerical Support Associate Prenatal Obstetrical Clinic
Position Profile:
Humber River Health. Lighting New Ways In Healthcare.
Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders.Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care.
We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital.
Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.
At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!
Right now we are looking for a Clerical Support Associate to join our Prenatal Obstetrical Clinic Team.
Employment Status: Part-timeHours of Work: Rotating shifts, 8 or 12 hours, days/evenings//weekends
Location: Humber River Health, Willson Site
Labour Group: Teamsters Clerical
Reporting Relationship: Manager, Mother and baby Unit and Pre-Natal Clinic
Hourly Rate: $29.966 - $31.016
Position Responsibilities:
- Responsible for receiving referral for booking appointments from Primary Care Providers.
- Collaboration with interdisciplinary team to confirm, prioritize and schedule appointments for elective procedures.
- Responsible for clerical support including patient registration, transfer and discharge, maintenance of patient records, order entry, statistics, and assisting with patient billing.
- Responsible for customer service including re-scheduling appointments, follow-up calls to confirm appointments, answering and redirect patient inquiries, respond to telephone inquiries, greeting patients and visitors in a courteous manner.
- Communicates with bed allocation and other departments to arrange patient placement.
- Communicates with other departments and service areas as required.
Qualifications:
- High school graduate or equivalent required.
- Completion of a Community College medical secretarial diploma is considered an asset.
- Minimum 1 year recent Maternal and Child related clerical/office administration experience in a health care setting required
- Completion of a medical terminology course preferred.
- A good working knowledge of basic related medical terminology
- Good keyboarding skills with a minimum typing speed of 40 WPM required.
- Experience with MEDITECH, Novari, Booking Caesarean section, Induction of labour and obstetrical appointment, Community Wide Scheduling computer experience preferred.
- Strong interpersonal skills, both oral and written competencies.
- Ability to work independently with minimal supervision in a team environment
- Knowledge of a second language an asset.
- Excellent attendance and discipline free record required.
- Demonstrate strong relationship with practitioners to support the patient flow in the clinic.
Why choose Humber River Health?
At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement.We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.
Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.
Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.