Senior consultant, operations management - Toronto

apartmentPayment Solution Providers placeToronto calendar_month 

Overview

Languages

English

Education
  • Bachelor's degree

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
  • General office
  • Business services

Responsibilities

Tasks
  • Analyze and provide advice on the managerial methods and organization of an establishment
  • Develop quality management and quality assurance standards
  • Conduct research to determine efficiency and effectiveness of managerial policies and programs
  • Propose improvements to methods, systems and procedures
  • Plan the re-organization of operations
  • Supervise staff
  • Provide customer service
  • Train staff
  • Oversee development of communication strategies
  • Manage knowledge
  • Coaching
  • Offer mentoring
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Reconcile accounts
  • Monitor financial control systems
  • Ensure settlements are made according to company practices and procedures
  • Control process start-up, shut-down and troubleshooting
  • Process electronic transactions using computer equipment
  • Document reporting needs, queries, logic, results and recommendations to other information systems professionals
Supervision
  • 3-4 people

Experience and specialization

Computer and technology knowledge
  • Excel Visual Basic for Applications (VBA)
  • Jira
  • Microsoft Dynamics NAV
  • Microsoft Visio
  • MS Word
  • MS Excel
  • SharePoint
  • MS Access
  • MS PowerPoint
  • MS Outlook
  • MS Project
  • Spreadsheet
  • Microsoft Visual Studio
  • Atlassian Confluence
  • Figma
  • MS Office
  • HTML editing software
Industrial processes and biological studies
  • Product development
Area of work experience
  • Education or teaching
  • Project coordination
  • Research and development
Area of specialization
  • Business management
  • Process improvement
  • Business methods analysis
  • Management analysis
  • Operations management
  • Operational methods research
  • Project management
  • Business process management
  • User experience design
  • E-commerce
  • Technical support

Additional information

Security and safety
  • Criminal record check
  • Driver's validity licence check
  • Basic security clearance
Transportation/travel information
  • Public transportation is available
Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Large workload
Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Team player
  • Time management
  • Integrity

Benefits

Health benefits
  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
Financial benefits
  • Group insurance benefits
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