Tax Payment Collection Clerk (Temporary, up to 18 months)
Why Guelph:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.
What we offer
We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:
- Paid vacation days, increasing with years of service
- Paid personal days;
- Hybrid and flexible work arrangements;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.
Position Overview:
Resumes are being accepted for a temporary position of Tax Payment and Collection Clerk reporting to the Supervisor, Taxation Revenue. The successful candidate will perform a variety of duties related to the maintenance of the tax roll in preparation for tax billing and in collection of tax arrears with a focus on quality customer service and continuous improvement processes.Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.
Key duties and responsibilities- Process daily mail cheque payments, post-dated cheques, telebanking and electronic bank payments, POS Class payments, mortgage company payments, credit card payments and other payments received
- Data entry of tax data including ownership and mailing address changes, mortgage company information, and PAD information
- Tracks returned mail and makes changes as required
- Administer and maintain name and address mortgage company files and group code databases and initiate correspondence for same. Resolves or investigates and assists in resolution of discrepancies
- Respond to and answer all customer inquiries, problems and deal efficiently with difficult customers over the telephone and email and follows through on same, and details nature of all correspondence on the account
- Maintain postdate file, balance, prepare bank deposit and send to bank. Update to sub ledger
- Prepare monthly tax arrears statements for mailing
- Assist in collection and administration of tax arrears. Identifies and corresponds with property owners who are in arrears and follows through on same. This includes calculation of interest and/or projected interest and negotiating suitable payment arrangements, etc.
- File all documents and paper related to the duties in the property files or appropriate location
- Perform other related duties as assigned
- Experience in data entry, filing and customer service, normally acquired through a Grade 12 diploma and 2 to 3 years’ experience related to property taxation. Candidates with an equivalent combination of education and experience may be considered.
- Demonstrated knowledge and understanding of Municipal Act, Assessment Act and other relevant legislation is required
- Must exhibit strong customer service skills with the ability to respond to customers confidentially in a professional and courteous manner
- Must demonstrate initiative, positive workplace behaviors and the ability to ask questions, identify issues & concerns, research and find resolutions
- Previous payment processing experience in an environment where high-volume transactions occur with a proficient knowledge of all types of transactional operations, security and safeguarding requirements
- Experience working in a municipal tax setting would be an asset
- Completion of Municipal Tax Administration Program would be an asset. The successful candidate would be required start the program upon job acceptance and complete the program within two years
- Intermediate skills in Microsoft Office (Word, Excel and Outlook) with strong and accurate data entry skills. Experience with Central Square Tax, and JDEwards would be an asset
- Post-secondary education in business administration, accounting or related field would be an asset
- An aptitude for numbers with a keen sense of accuracy, thoroughness and attention to detail
- Must be able to work in a team environment with the ability to communicate orally and in written form in a clear, concise and courteous manner.
- Must establish and maintain effective working relationships with employees and the general public
- Must be well organized, be able to prioritize work and meet inflexible deadlines in a demanding environment
- Knowledge of the Occupational Health and Safety Act
Hours of work
35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m. This position is eligible for hybrid and flexible work arrangement options (as per current corporate policy).
Pay/Salary
CUPE 973 Grade 6: $$27.61 - $33.90 per hour
How to apply
Qualified applicants are invited to apply using our online application system by March 25, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.
The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws.All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures.
If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.