Customer service representative supervisor

apartmentPenney Auto Body placeVancouver calendar_month 

Overview

Languages

English

Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages
  • Mandarin
  • Cantonese
  • Tagalog

Responsibilities

Tasks
  • Authorize routine deposits and withdrawals
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Examine and verify the accuracy of work
  • Identify workers’ training needs
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Train staff/workers in job duties, safety procedures and company policies
  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Organize and maintain inventory
  • Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
  • Keep maintenance reports and documentation
Supervision
  • Customer service clerk
  • 5-10 people
  • Working groups

Experience and specialization

Computer and technology knowledge
  • MS Office

Additional information

Work conditions and physical capabilities
  • Attention to detail
  • Overtime required
  • Work under pressure
Personal suitability
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player

Benefits

Financial benefits
  • Bonus
  • Commission
Other benefits
  • Free parking available
  • Parking available
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