Guest service representative - hotel
Florenceville Inn Bristol
Overview
Languages
English
Education- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Hotel, motel, resort
Responsibilities
Tasks- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Benefits
Other benefits- Team building opportunities
- Parking available
Bristol
Hôtel, motel, centre de villégiature
Responsabilités
Tâches
• Enquêter sur les plaintes et les réclamations
• Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
• Résoudre les plaintes et les réclamations
• Accueillir...
Amsterdam Inn & SuitesBristol
Overview
Languages
English
Education
• No degree, certificate or diploma
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
• Restaurant...
Bristol
Aperçu
Langues
Anglais
Éducation
• Diplôme d'études secondaires ou l'équivalent
Expérience
1 an à moins de 2 ans
Sur place
Le travail doit être effectué en personne. Il n’y aucune possibilité de travail à distance.
Milieu de travail