service advisor - auto repair

Overview

Languages

English

• Other trades certificate or diploma

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

• Automotive service station

Responsibilities

• Implement communication strategies and programs
• Act as spokesperson for an organization
• Answer written and oral inquiries
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Spreadsheet

• Communications

Additional information

• Reference required

• Attention to detail
• Hand-eye co-ordination
• Repetitive tasks

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

• Other benefits