Quoting Associate - 15-month Contract

Job Purpose

As a Contract Quoting Associate (15 months), you will be responsible for completing quotation requests in a professional, accurate, and timely manner to our customers in addition to answering other inquiries from the customer.

• Identify products requested by customers based on their inquiry
• Be able to identify the correct category of quote inquiry (bulk, catalogue, custom, etc.)
• Collaborate with internal departments to collate necessary information to create quote
• Issue pricing on catalogue, non-bulk catalogue products, and solutions
• Draft pricing on bulk and custom products
• Input quotations in database: including Customer Profile, pricing, availability, minimum order quantities, payment terms, special tests, and shipping charges
• Collaborate with commercial team to follow-up on high-dollar value opportunities
• Answer customer phone calls
• Escalate specific customer requests (i.e, NDAs, LOAs, complaints)
• Prepare and manage timelines of assigned quotation requests
• Run reports and metrics as required
• Any additional tasks assigned

• Bachelor's degree in Chemistry or related scientific discipline and/or Business, Supply Chain with some relevant exposure to working with chemicals.

• 2-3 Years' experience working in a customer service role or equivalent
• Experience in the Chemical industry would be an asset
• Proficient in all Microsoft office programs and FileMaker Pro, Advanced MS Excel
• Excellent interpersonal, written and oral communication, time management, and presentation skills
• Excellent analytical skills
• Details oriented
• Self-starter; task oriented with ability to manage multiple initiatives simultaneously.
• Strong problem-solving skills
• Ability to work in a team and achieve results in a team environment

• Work closely with customers to ensure we are meeting their needs
• Work with Procurement team and Production Operations team regarding updating catalogue
• Work closely with Order Management team regarding to orders converted from quotes

• none

• Work within an office environment

Essential competencies and behaviors: Resonates and operates in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect

TRC currently offers an extensive catalogue in excess of 350,000 products to more than 120 countries. TRC is proud to partner with LGC Standards, a global leader in the life science sector, providing mission critical components to customers across clinical diagnostics, pharmaceutical, research and government, food and other applied markets.