Customer Care Representative

The workplace environment is collaborative and focused on improving the lives of individuals across Canada.

Responsibilities:

• Efficiently handle and process customer orders received through EDI, Fax, and Telephone
• Identify and resolve discrepancies between customer purchase orders and our internal system
• Collaborate cross-functionally to ensure customer orders are processed and fulfilled in a timely manner
• Handle customer product credits and returns promptly and accurately
• Document and address customer complaints and inquiries, working towards a satisfactory resolution
• Utilize Microsoft Excel and Microsoft Word for data entry and email correspondence
• Schedule appointments as required and answer inbound calls, ensuring customer satisfaction
• Employ creative problem-solving skills to address customer issues
• Maintain a high level of organizational skills to manage customer records and monitor customer accounts
• Take appropriate action on customer accounts based on monitoring results.