Windows Support Engineer (Hybrid) - ref. m50724703
Ottawa
Windows Support Engineer
Adecco is currently recruiting for a Windows Support Engineer for a 12-month contract with our Crown Corporation Client in Ottawa, ON. This position is hybrid 2x per week for the duration of the contract. The successful candidate must hold a valid Secret Level Security Clearance or be eligible for it.
The Windows Support Engineer will have the following responsibilities:
- Provide direct support to projects and platform operations, deploying, maintaining, and upgrading our Windows server environment, both on-premises and cloud
- Provide ongoing level 2 technical support, maintenance, and improvement to the client’s current environments
- Provide direct support through a ticketing system to application owners, developers, and related internal and external teams
- Create thorough and detailed documentation (SOPs) of all changes, upgrades, procedures, user/vendor interactions, and root cause analyses
- Recommend ways to improve performance, quality, and efficiency
- Other related activities and deliverables as required
The Windows Support Engineer must meet the following mandatory requirements:
- A minimum of three (3) years of relevant work experience with supporting critical applications in a hybrid environment
- A minimum of two (2) years of demonstrated experience in Windows Server systems, with solid abilities in administering Microsoft Group Policies and Microsoft SCCM
- A minimum of two (2) years of demonstrated experience in performance and capacity monitoring for critical servers
- A minimum of two (2) years of demonstrated ability to develop and support Infrastructure as Code (IAC) with tools such as Ansible, Terraform, Azure, etc.
- Demonstrated experience with the maintenance and upgrading of Windows 2008 – Windows 2019 Server Environments
- Demonstrated advanced understanding of Windows server support
- Demonstrated knowledge of a scripting language, such as Ansible playbooks, PowerShell or Python
- Demonstrated ability to create automation scripts, deploy orchestration and automation processes and products
- Demonstrated ability to make technical decisions needed to support a multi-tiered large-scale highly isolated production environment
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