Customer Service Specialist

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of our Brampton office.

Job Duties:

• Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
• Manage customer expectations and provide exceptional customer service.
• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
• Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
• Maintain a database of clients, prospects, partners and vendors.
• Provide Customers with timely updates of all shipments.
• Assign shipments to internal business units.
• Report weekly KPIs top Clients and Supervisor.
• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.
• Develop relationship with Clients to Expand business.

• College diploma or university degree.
• Previous logistics and customer service experience is an asset.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Strong time-management with an ability to prioritize and multi-task.
• Proficient in Microsoft office, with aptitude to learn new software and systems.
• Strong inter-personal and communication skills.

• Competitive Salary
• Healthcare Benefit Package
• Career Growth