Complex Case Coordinator

COMPASSIONATE ● RESOURCEFUL ● DETAIL-ORIENTED ● ORGANIZED ● CLIENT-CENTRED

OVERVIEW

A growing, community-based organization that provides shelter and outreach support for homeless youth in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

MISSION

The Complex Case Coordinator provides complex care coordination to vulnerable and chronically homeless youth within the shelter through assessment, planning, facilitation, care coordination, evaluation, and advocacy. The Complex Care Coordinator empowers youth, draws on their strengths and capabilities, and promotes an improved quality of life by facilitating timely access to the necessary supports that help reduce the risk of homelessness.

The Pod Group is partnering with this organization to place a hands-on, highly resourceful, and dedicated individual to fulfill the role of a Complex Case Coordinator.

• Provide complex care coordination through the development of a system of care for complex youth based on their unique needs.
• Provide case management with youth in developing and following through with comprehensive case plans designed to concentrate on obstacles preventing success in housing as well as promoting longer term stability and achievement.
• Manage individual progress of youth case plans and follow-up to ensure interim goals (daily, weekly) are still suitable and are being met.
• Conduct weekly in-person check-ins with active clients to ensure goals are being worked on based on the assessment.
• Collaborate with staff to help client’s secure affordable and appropriate housing using a Housing First for Youth model and to ensure wraparound services are being offered through outreach, mental health, harm reduction and housing.
• Accompany youth to viewings and meetings when necessary and act as an advocate/support person.
• Provide life skills teaching to help build client capacity to maintain housing, especially focusing on tenancy skills and knowledge.
• Conduct assessments, utilize care planning tools, facilitate care coordination, and advocate for options and services to meet youth’s comprehensive needs in order to achieve greater life stability
• Facilitate open communication with landlords/building superintendents to ensure positive relationships and resolve immediate concerns or issues.
• Form associations and relationships with a broad spectrum of community service agencies to be able to refer youth. Initiate contacts with or responds to contacts from a wide variety of individuals on matters concerning youth and their plan.
• Develop relationships with primary health/community health providers to ensure youth have access to health care and makes referrals to other professional supports depending on individual needs.
• Maintain confidential files on residents and ensures all appropriate documentation is completed.
• Other duties as assigned.

• Degree in Social Services or related field.
• 2-3 years experience with case management.
• Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
• Experience supporting youth experiencing chronic homelessness, mental illness and substance usage in obtaining housing, employment, educational and community opportunities.
• Ability to work rotating shifts including some weekends and holidays.
• A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage are mandatory.
• Valid CPI/ UMAB and First Aid/ CPR certifications.
• Satisfactory Vulnerable Sector Police Check.
• Must be flexible to work at Brampton and/or Mississauga location.
• Must be fully vaccinated against COVID-19, subject to applicable legislation.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

EDI-B VALUES

Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.