Bilingual Customer Service Representative
Bilingual Customer Service Representative
This Bilingual Customer Service Representative is responsible for supporting the sales effort of the company, serving as: customer liaison and exists to create a collective purpose as the backbone of the Phonak Canada infrastructure. The aim is to create a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging ourselves to maximize efficiency.
Responsibilities:Serves customers via phone, fax, mail or e-mail by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles
Resolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problems
Redirects complex or specialized concerns to appropriate team for follow up (e.g. – Audiology inquiries, technical product support, etc.) when applicable
Investigates and resolve problems related to shipment of product, returns, credits and orders
Liaises with all departments to ensure order fulfilment
Process written and oral BTE and ITE orders
Prepares quotes on hearing aids
Tracks orders, advises of out-of-stock situations
Communicates company policies and pricing per price and policy guide
More about you: Effective written and verbal communication
Experience working in a call center environment is required.
Ability to adapt to a variety of situations
Strong typing proficiency and computer skills
Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interface
Experience using Salesforce and ERP is preferred.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human.If you are offered a job without speaking with someone please contact wholesale.HR@sonova.com
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous self-improvement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management.
We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
===
Sonova AG