front desk clerk, hotel

apartmentQuality Inn & Conference Centre placeRed Deer calendar_month2026-04-13

Overview

Languages

English

Education

Secondary (high) school graduation certificate
or equivalent experience

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Urban area
Hotel, motel, resort

Responsibilities

Tasks

Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Additional information

Security and safety

Criminal record check

Work conditions and physical capabilities

Attention to detail
Standing for extended periods

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

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