User support technician - Toronto

apartmentBooster Prep Inc. placeToronto calendar_month 

Overview

Languages

English

Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
  • General office

Responsibilities

Tasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
Supervision
  • 1 to 2 people

Experience and specialization

Computer and technology knowledge
  • Android
  • iOS
  • Networking software
  • Intranet
  • Internet
  • MS Windows

Additional information

Transportation/travel information
  • Public transportation is available
Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
Personal suitability
  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player
  • Ability to multitask
  • Time management
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