Restaurant Manager

Work location: 222-2950 Douglas Street, Victoria, BC V8T 4N4

Minimum 30 hours per week

Benefits:

1. Discretionary performance bonus
2. One free staff meal per shift
3. Uniform (t-shirt, apron, hat) provided
4. If employee obtains a Food Safe Certificate and is employed with us for one year, then we will be reimbursed them for the course fee.
5. Benefits plan as it exists from time to time
6. All statutory holidays, leave days, and other benefits as described under BC employment law as it applies to managers.
7. Managers do not receive gratuities except 10% or less of the time if executing job duties for positions that normally receive tips (e.g., serving or cooking).

Work conditions:

1. Noisy
2. Fast pace
3. Work under pressure with speed and accuracy
4. Stand for extended periods

1. Able to carry out above listed duties and tolerate working conditions
2. Flexibility
3. Team player
4. Customer-focused

Credentials and Qualifications:

1. Two years as a restaurant assistant manager or manager position OR one year as a restaurant assistant manager or manager plus two years as a restaurant supervisor.
2. Education
3. Secondary school graduation required
4. Post-secondary education not required but is an asset
5. BC Serving It Right Certificate or equivalent valid certification from another Canadian jurisdiction allowing exemption from the SIR training requirement in BC

Duties and responsibilities:

1. Staff Scheduling and Oversight
2. Coordinate staff schedules to ensure operational needs are met while accommodating employee availability.
3. Manage employee leaves (both planned and unplanned) to maintain uninterrupted service.
4. Must have the capacity to step into all roles in the restaurant (e.g., server, cashier, cook) if those employees required support at high volume times or if there were an unsolvable staffing shortage for a shift. Executing these roles would be no more than 10% of the manager’s activity.
5. Conduct regular performance reviews, helping staff grow within their roles and promoting teamwork.
6. Training and Development
7. Oversee onboarding and continuous training programs to meet Ramen Arashi’s operational standards.
8. Mentor key staff, fostering leadership skills and creating opportunities for long-term growth.
9. Provide guidance rooted in Japanese service practices and operational culture to maintain brand authenticity.
10. Operational Management
11. Monitor daily operations to ensure compliance with Ramen Arashi’s standards for quality and efficiency.
12. Collaborate with the kitchen team to ensure smooth production, balancing speed with precision.
13. Manage inventory proactively to prevent shortages or overstock, minimizing waste.
14. Customer Service and Issue Resolution
15. Address guest inquiries and concerns efficiently to maintain a high level of customer satisfaction.
16. Respond to online reviews and in-person feedback with professionalism, reflecting the restaurant’s values.
17. Ensure the guest experience aligns with Japanese hospitality standards, offering authentic and culturally consistent service.
18. Financial and Administrative Responsibilities
19. Manage daily financial operations, including balancing payments and tracking revenue.
20. Monitor key performance indicators, such as labor costs and sales trends, and report findings to the owner.
21. Ensure compliance with local labor, safety, and health regulations through regular checks and audits.
22. Supplier Coordination and Cost Control
23. Maintain strong relationships with suppliers to ensure consistent delivery of premium ingredients.
24. Negotiate pricing and terms effectively to manage costs without compromising on quality.
25. Forecast and manage budgetary needs to align with operational goals.
26. Language and Cultural Expertise
27. Sufficient English to communicate effectively with English-speaking staff and guests.
28. Demonstrate a deep knowledge of Japanese cultural practices, ensuring alignment with the restaurant’s identity and customer expectations.
29. Japanese not required but is an asset to read Japanese product instructions, order from Japanese businesses, and communicate with Japanese-speaking staff.

TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

In-person between 2 pm and 5 pm daily at Ramen Arashi, 2950 Douglas St Unit 222, Victoria BC V8T 4N4

Posted 2024-10-28