Team Lead, IT Operations Job Details | Aecon
At Aecon, you can count on: Safety Always. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone.
We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs , and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
Are a leader in sustainable construction . With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people.
Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! What is the Opportunity? As the Team Lead, IT Operations you will provide handson leadership and daytoday oversight of IT operational support across multiple office locations.
Reporting to the Manager, IT Operations, this role leads and supports a team responsible for enduser services, site mobilization and demobilization, incident and request management, and the operational health of core IT services all while ensuring consistent service delivery, adherence to SLAs, and a high standard of customer experience across the organization.
What Youll Do Here: Lead and support IT Operations team members delivering daytoday IT support across corporate offices, field locations, and job sites Provide coaching, training, and daytoday guidance to team members, including workload prioritization and escalation management Act as an escalation point for complex or highimpact IT incidents, service requests, and afterhours operational issues Coordinate and support enduser services including equipment setup, deployment, decommissioning, and CMDB accuracy Oversee IT support for job sites throughout their full lifecycle - from mobilization and setup through demobilization and asset recovery Ensure adherence to ITSM processes including incident, request, change, and problem management Track, analyze, and report on operational metrics, SLAs, and KPIs; identify trends and recommend improvements Collaborate with Service Desk, Infrastructure, Security, and Business stakeholders to ensure smooth handoffs and issue resolution Support new technology deployments, office openings, relocations, and projectbased IT initiatives Manage inventory levels of laptops, peripherals, and other critical IT hardware across supported locations Work with Procurement and Sourcing teams to support equipment sourcing and standards Contribute to continuous improvement of IT operations processes, documentation, and service quality Provide handson IT support as needed, including inperson and remote support for end users and executives What You Bring to the Team: Postsecondary education in Information Technology, Information Systems, or equivalent practical experience Demonstrated experience leading an IT support or operations team Strong understanding of IT operations in distributed environments (offices, branches, job sites) Handson experience supporting Windows 10/11, Microsoft 365, Teams, Intune, and common enduser technologies Experience with ITSM practices and tools (Incident, Request, Change, Problem Management); ITIL knowledge is an asset Broad technical knowledge of enduser hardware, peripherals, meeting room technology, and enterprise applications Strong customer service mindset with the ability to communicate technical concepts clearly to nontechnical users Experience managing priorities in fastpaced, deadlinedriven environments Proven ability to troubleshoot, analyze, and resolve complex technical issues Ability to collaborate effectively across IT teams, vendors, and business stakeholders This position requires in office work 5 days a week out of our downtown Toronto location.
Reason for vacancy: New position The expected salary range for this opportunity is $90,000-$95,000 Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.
As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecons AI Usage Policy.
All final decisions are made by qualified Aecon team members.